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1. Open Film Room and tap Profile in the bottom bar.
2. Scroll down to Account and tap Delete my account.
3. Confirm twice.

This permanently deletes, and can't be undone:

• Your login, profile, username and avatar.
• Your saved progress and weekly leaderboard stats.
• Your plan and subscription records.
• Referral records, reports you sent and reports about you.
• Your team memberships, assignments and team lesson scores.

If you coach a team, the whole team is deleted too, along with its members' assignments and scores for that team.

Deleting your account does not cancel a Pro or Pro Max subscription, because Apple bills it separately. Cancel it in your iPhone's Settings first, using the steps below.

If you can't get into the app, email us from the address on your account and we'll delete it for you. If you never made an account, your progress only lives on your phone, and deleting the app removes it.

On the sign-in screen, type your email and tap Forgot your password?. We'll email you a link to set a new one. If it doesn't show up within a few minutes, check your spam folder.

You need to be 13 or older to create a Film Room account. When you sign up, the app asks for your birth month and year. That check happens on your phone. Your birthday isn't saved and isn't sent to us.

If you're under 13, you can't create an account, but you can still train as a guest. Guest progress is saved only on your device.

Parents: if you believe your child under 13 has an account, email us and we'll delete it.

Apple bills and manages Film Room Pro and Pro Max. On your iPhone:

1. Open Settings.
2. Tap your name at the top to open your Apple ID.
3. Tap Subscriptions, then Film Room.

From there you can switch plans or cancel. Cancel at least 24 hours before the current period ends to avoid the next charge. You keep your plan until the end of the period you've already paid for.

Make sure your iPhone is signed in to the Apple ID you paid with. Then open Film Room, tap Shop, tap See plans, and tap Restore purchases at the bottom of the plans screen.

If you have a Film Room account, sign in to it as well, so your plan stays tied to your account.

Every purchase in Film Room goes through Apple, so Apple handles refunds. We can't issue them ourselves. You can request one at reportaproblem.apple.com, and Apple makes the decision.

Tape is Film Room's in-app currency. You earn it by finishing lessons and quests, hitting streak milestones, and when a friend joins with your invite. You can also buy Tape packs in the Shop.

Spend it on Rep refills, Streak Freezes, Streak Repair, streak wagers and Locker gear. Tape has no cash value and can't be traded, transferred or cashed out.

The Locker is the avatar gear section of the Shop. Buy an item once with Tape and it's yours. Equip it from the Shop, or from Edit avatar on your Profile. You can wear one item per slot.

If you have an account, your Tape and Locker gear are saved to it. As a guest, they're saved only on your device and are lost if you delete the app.

Tape is added once Apple confirms the payment. Close Film Room and open it again while you're connected to the internet. If it still hasn't arrived, email us with the date of the purchase and the receipt Apple sent you.

Coaches: creating a team needs Film Room Pro Max. Open the My Team tab and tap Create a team. Name it, pick the sport, and you'll get a team code to share with your players. You can set each player's positions, assign units and see each player's scores.

Players: joining a team needs a free account. Open My Team, tap Join a team with a code, and type in the code your coach gave you. You can leave a team at any time from the team screen.

On a leaderboard, tap the ··· button next to the player's name. Pick a reason to report them, or tap Block this player.

Reports come to us and we review every one. When something breaks our rules, we remove it and can close the account. You need an account to send a report.

Blocking hides that player from your leaderboards and team lists. To see or undo your blocks, go to Profile and tap Blocked players.

If someone is bothering you in a way the app can't capture, email us.